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CodeRED Emergency Alert System

Mitchell County has recently added a new means of contacting county residents: the CodeRED Emergency Notification System. Using the telephone, county emergency management officials will use CodeRED for emergency notifications and the distribution of information considered to be important.

CodeRED allows officials to telephone all or targeted areas of the county in case of an emergency situation that requires immediate action, such as an evacuation, contaminated water, hazardous chemical spill, etc. This system is capable of dialing the entire county within minutes, delivering a pre-recorded message describing the situation, including instructions on any actions needed to remain safe.

While a calling data base has been created by extracting information from computerized files and other public record sources, it is certain that not all phone numbers of residents and residential and business property owners within the county were entered. We ask that you help us update this information for your benefit.

If you reside or own property within the boundaries of Mitchell County and would like to receive CodeRED emergency messages, you may signup here. IMPORTANT: USE YOUR PHYSICAL MITCHELL COUNTY 911 ADDRESS. DO NOT USE POST OFFICE OR OUT OF TOWN ADDRESSES. Should you at anytime desire to be removed from the calling list you may do so by calling the Mitchell County Emergency Management at 828.688.2139, extension 328 or 828.688.9110.

Frequently Asked Questions About CodeRED

Want to know more about CodeRED? Here are answers to commonly asked questions about the service.

What is CodeRED?

The CodeRED Emergency Notification System is a fast communication service allowing MItchell County to notify citizens of an emergency situation. It enables the the county to provide mass notification quickly and easily. The service is free to all county residents and businesses located within our boundaries.

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How will I benefit from this service?

This high-speed telephone system will allow the Mitchell County to contact participants to provide information about a critical situation, what action needs to be taken, and notification that the situation has been resolved.

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What do I have to do to receive this benefit?

To receive CodeRED clls, you must register your home, cell phone, and/or business phone number in the CodeRED database. Registration is FREE and only takes a few minutes. You can sign up for CodeRED here.

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How does it work?

CodeRED delivers the important message through a high-speed telephone calling system to a phone number on the CodeRED database. Town staff will access CodeRED via a secure portal on the web. A "call area" will be marked identifying street addresses. Telephone numbers will be matched up electronically to these addresses through the use of Geographical Information Systems (GIS). A pre-recorded message will be sent out via the telephone with information about the incident and possibly instructions for action to be taken.

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What should I do if I receive a CodeRED message?

  • Listen Carefully
  • Follow Instructions
  • Don’t hang up until you hear the whole message (the message will not be repeated)
  • DO NOT call 911 unless instructed to do so (You will only tie up emergency lines)

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What should I do if I don’t receive a message?

Your area of the community may not be affected. In which case, you won’t receive a call even if it’s only a block away.

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Will the system work with cell phones?

Yes. But, your cell phone number needs to be associated with your Mitchell County 911 address. We encourage you to register your cell phone number.

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What is CodeRED used for?

CodeRED will be used for significant incidents and events where the timely notification of an affected population or geographic area is essential.

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How Do I Register?

The following information is required to add a telephone number into the CodeRED database: your first and last name; address (physical 911 address, no P.O. boxes); city; state; Zip Code; and primary phone number. A primary phone number is most likely the identified home phone number. An alternate phone number, such as a mobile phone, can also be entered and both the primary and alternate line will be contacted in the event of an emergency. The system works with cellular phones but requires a Mitchell County street address to receive messages. When entering information, please fill out all of the screens because the newest data entered will replace the old data.

For those who are hearing impaired, the sign up form offers a TDD ONLY option for tone delivery of emergency messages. Messages delivered to phone numbers marked TDD will only be delivered in a TDD/TTY format. Residents without Internet access may visit any of the Counties public libraries to use a computer to register or call the Mitchell County Office of Emergency Management at 828.688.2139, extension 328 or 828.688.9110.

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What will CodeRED be activated for?

THIS SYSTEM WILL BE USED FOR EMERGENCY PURPOSES OR NOTIFICATION OF INFORMATION CONSIDERED TO BE VITALLY IMPORTANT.

Examples of times when the CodeRED system could be utilized: drinking water contamination, utility outage, evacuation notice, missing person, fires or floods, bomb threat, hostage situation, chemical spill or gas leak, and other emergency incidents where rapid and accurate notification is essential for life safety.

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