Department Info

Hours of Operation

8:00 a.m.-5:00 p.m.


  • Paula Holtsclaw
  • Cathy Craigo
    Administrative Unit
    extension 327
  • Kristi Street
    Income Maintenance
    extension 331
  • Tammy Burleson
    Children's Services
    extension 312
  • Stephanie Biddix
    Adult Services
    extension 319

DSS Board

Chad Calhoun

Danny Burleson

Jon Duncan, Chair

Ken Hollifield

Marvin Miller

Home >> Departments >> Social Services

Social Services

Paula Holtsclaw

Paula Holtsclaw, Director

347 Long View Drive
Bakersville, NC 28705
Fax: 828.688.4940


DSS Board Meetings

The Mitchell County Board of Social Services meets the first Tuesday of each month at 3:30 p.m. in the Conference Room of the MItchell County Department of Social Services.

Department Overview

The mission of the Mitchell County Department of Social Services is to provide assistance and services to all eligible citizens of Mitchell County in a timely, efficient manner within the confines of state regulations and North Carolina General Statutes.

Based on the principle that society and this agency have a vested interest in the individual while providing assistance and services in a respectful, compassionate manner enabling each to retain their dignity, self respect and self-sufficiency. The department pledges its best efforts to improve effectiveness and efficiency in all programs, to improve staff morale and community awareness of the needs of the department and the clients that are served.

Units of Mitchell County DSS

  • Administrative Unit (Supervisor Cathy Craigo, extension 327)
    This unit is responsible for reception duties, office support, and the Energy Assistance Program
  • Income Maintenance Unit (Supervisor Kristi Street, extension 331)
    This unit is responsible for administering food and nutrition services, adult and children's Medicaid,  and first family assistance
  • Children's Services Unit (Supervisor Tammy Burleson, extension 312)
    This unit is responsible for children's protective services and foster care services, day care services, foster home licensing, adoption and links services are also provided by children's social workers. Child support services are provided by Tammy Potter (extension 305).
  • Adult Services Unit (Supervisor Stephanie Biddix, extension 319)
    This unit is responsible for adult protective services, guardianship, Medicaid transportation, licensing of family care homes and the CAP/DA program.